How can we help?
Answers to common questions for employees and HR teams, and how to reach our support team.
Signing in
Use your company code and your own email and password, on the web or in the app. Your HR team gives you the code.
Sign inThe employee app
Clock in, apply for leave, see payslips and claim expenses from your phone. Ask your HR team for the app link and your company code.
About the appHelp centre
Setting up your company
Setting up your company in HR Bingo: what the owner does on the first day, and in which order, before adding staff.
ReadEmployees and logins
Add employees one by one or from Excel, give them logins, and handle forgotten passwords.
ReadAttendance, shifts and corrections
Offices and clock-in distance, shifts and weekly offs, daily attendance, the monthly register, corrections and short leave.
ReadHow leave works
Leave policies, leave types and balances in HR Bingo: every setting explained, with the sandwich rule, monthly credits, carry forward and encashment.
ReadApprovals and notifications
Who approves what, the Approvals inbox, the notification bell and emails sent under your company's name.
ReadRunning payroll
Salaries, pay heads, the monthly payroll run with PF, ESIC, PT, LWF and TDS, bank files and full and final settlement.
ReadLetters and exits
Letters on your letterhead, made automatically on joining, confirmation, increment and exit; resignations, clearances, absconding and closing an exit.
ReadSettings, support and billing
The Settings page, time zone, email replies, the help chat and support tickets, letting Huminivex support help, and your plan and invoices.
ReadFor employees
How employees use HR Bingo: signing in, clocking in and out, corrections, leave and short leave, payslips, expenses, letters and resignation.
ReadReports and the dashboard
Ready-made attendance, leave, payroll, people, expense and asset reports with filters, your own columns, Excel and PDF; and what the dashboard shows.
ReadFor team leaders
How team leaders approve their team's requests in HR Bingo and follow the team's attendance and leave.
ReadCompany assets
Keep a register of laptops, phones, SIMs and ID cards, issue them to employees who confirm receipt, take them back and recover them at exit.
ReadFor employees
Frequently asked questions
I forgot my password.
On your company's sign-in page choose "Forgot password", enter your email and follow the link we send. If you don't get the email, ask your HR team to check the email address on your login.
I forgot to clock out.
Ask for an attendance correction in the app. It goes to your manager and HR for approval.
The app says I am outside the office.
Your company allows clock-in only within a set distance of the office. Turn on location, step inside, and try again. If you are working elsewhere, your company may allow you to choose "home" or "other".
Where are my payslips?
In the app under payslips, and you get a notification when salary is paid.
My leave balance looks wrong.
Open the leave balance history in the app or ask HR. Every credit, leave taken and adjustment is listed there, so you can see how the balance was reached.
For HR teams
Frequently asked questions
How do we add employees?
One by one under People › Employees, or import them from Excel: download the template, fill it in, and HR Bingo checks every row before saving.
How do we set our leave policy?
Under Settings › Leave policies and Leave types. Each rule (eligibility, credits, sandwich rule, carry forward, encashment) is set per leave type. See How leave works.
How do we run payroll?
Set salaries, check the month's attendance, then Payroll › Work out a month. Check, lock and mark paid; payslips go to the app.
How do we change who approves requests?
Under Settings › Approval flows: choose the steps for each kind of request.
Can Huminivex help us set up?
Yes. Our team helps you load employees, salaries and policies. With managed HR, Huminivex can also run payroll and day-to-day HR for you.
Still stuck?
Send us a message and our team will help.