The cards
| Card | Use it for |
|---|---|
| Logins & roles | Every login and its role. New login for someone who is not an employee, such as an accountant. Admin only. |
| Company | Time zone, and where staff replies to emails go. Admin only. |
| Office locations | Offices, clock-in distance and clock-in rules. |
| Leave policies, Leave types | See How leave works. |
| Approval flows | Approval steps for each request type. |
| Expense categories | Travel, food… with limits and when a receipt is needed. |
| Employee handbook | Upload the handbook; staff can search it. |
| Huminivex support | Let Huminivex open your company to help, for 1, 7, 30 or 90 days. Switch it off any time; every visit is listed. Admin only. |
| Billing | Your plan, invoices with Pay now, PDFs and receipts, and the details printed on invoices (legal name, GSTIN, address). Admin only. |
Help chat and support
- The Help button at the bottom right of every page opens the help chat. Pick a topic (leave, salary, attendance, handbook, using HR Bingo) and a question, or type your own. Answers come from your own records: leave balance, leave requests, last payslip, attendance this month, holidays, requests waiting, and the employee handbook.
- Managed clients: if the answer does not help, press Chat with Huminivex HR to chat live with our HR team. Replies show in the same window. Mark a chat confidential if only Huminivex should see it. Your admin and HR see the other chats under Help and support, with a Monthly report of response and resolution times and ratings, also emailed on the 1st.
- Other companies: if the answer does not help, admin and HR raise a ticket with HR Bingo (a question, something not working, a feature idea or billing); employees send the question to their own HR, who are told by email and in the bell.
- We reply Monday to Friday 10:30 am to 6:30 pm and Saturday 11 am to 2 pm (India time). Anything sent when the office is closed gets an automatic reply saying when we will answer.
Frequently asked questions
Can Huminivex see our data?
Only while you allow support access, and every visit is recorded where you can see it.
Where do we get GST invoices?
Settings › Billing: each invoice and receipt as PDF.